DIGITAL TECHNOLOGY PRODUCT MANAGEMENT GROUP MANAGER
Company: Citigroup Inc
Location: Irving
Posted on: October 5, 2024
Job Description:
About Citi:Citi, the leading global bank, has approximately 200
million customer accounts and does business in more than 160
countries and jurisdictions. Citi provides consumers, corporations,
governments, and institutions with a broad range of financial
products and services, including consumer banking and credit,
corporate and investment banking, securities brokerage, transaction
services, and wealth management.As a bank with a brain and a soul,
Citi creates economic value that is systemically responsible and in
our clients' best interests. As a financial institution that
touches every region of the world and every sector that shapes your
daily life, our Enterprise Operations & Technology teams are
charged with a mission that rivals any large tech company. Our
technology solutions are the foundations of everything we do from
keeping the bank safe, managing global resources, and providing the
technical tools our workers need to be successful to designing our
digital architecture and ensuring our platforms provide a
first-class customer experience. We reimagine client and partner
experiences to deliver excellence through secure, reliable, and
efficient services.Our commitment to diversity includes a workforce
that represents the clients we serve from all walks of life,
backgrounds, and origins. We foster an environment where the best
people want to work. We value and demand respect for others,
promote individuals based on merit, and ensure opportunities for
personal development are widely available to all. Ideal candidates
are innovators with well-rounded backgrounds who bring their
authentic selves to work and complement our culture of delivering
results with pride. If you are a problem solver who seeks passion
in your work, come join us. We'll enable growth and progress
together.About Our Team:The Digital Technology Product Management
Group Manager is a position within the digital organization that
works on providing the best Digital experience for consumer banking
customers, including working with business partners to understand
strategic objectives and create a roadmap the team can rally
behind.This position will manage a team of US based product owners
who deliver best-in-class digital experiences, create partnerships
within the organization and make data driven
decisions.Responsibilities:
- Responsible for the overall vision, long-term strategic view,
technical capabilities and roadmap of the digital product platform
in his/her category/division. Clearly communicate goals, and
desired outcomes throughout the company.
- Lead a team of Product Managers and engage with an experienced
cross-disciplinary staff to conceive, design and develop innovative
financial platform products
- Accountable for end-to-end implementation of digital products
and experiences - this includes execution strategy & planning,
ideation, designing the end-to-end customer journey, gathering and
grooming requirements, securing stakeholder buy in and Governance
approvals, conducting post-release analysis
- Primary interface with the Business and stakeholders, builds
strong partnership with them to help drive strategic direction and
investment decisions, shape business and product requirements into
platform requirements while maintaining synergy with technology,
operations and risk partners.
- Compiles content for periodic Exec level communications,
reviews and updates
- Understands domain and competitive landscape; may lead
strategic and technology decision making for the platform product
domain
- Inspires a culture of "test and learn" experimentation and
innovation to solve core business and end customer needs
- Leverages customer research, feedback, competitive analysis and
industry trends to drive investment choices that will cultivate
long-term innovation for the business and customer.
- Creates a comprehensive user experience for an entire customer
domain using various design thinking techniques
- Define and track scorecard KPI's for data driven decisions to
features and strategy. Reviews them regularly with technology peers
and business partners.
- For any issues, communicates to Sr. Management; assess the
alternatives to resolve ("path to green") and builds a plan for
resolution; makes recommendations that will meet the goals and may
directly implement resolution plans
- Make appropriate tradeoffs to optimize time-to-market
- Develops method for prioritization and triage of new changes
and defects for team to apply, makes key decisions on showstoppers
and end product quality
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency, as well as
effectively supervise the activity of others and create
accountability with those who fail to maintain these
standardsQualifications:
- 10+ years of experience in Product Management
- Experience with end-to-end implementation of Digital
experiences
- 2+ years of experience in Digital Payments technologies is a
big plus
- 5+ years leading and managing technology teams. Demonstrated
interpersonal and talent management skills, including the ability
to identify and develop product management talent.
- First-class influencing skills to build support in other
groups, including with senior leaders across Business, Technology
and Risk functions
- Capacity to develop and maintain comprehensive set of business
plans and financial models. Ability to use hard data and metrics to
back up assumptions and develop business cases.
- Has thrived and succeeded in delivering high quality technology
products / services in a high growth environment where priorities
shift rapidly.
- Ability to think strategically but stay on top of tactical
execution
- Excellent product and platform instincts and communication
skills coupled with a passion for business, technology while
delivering a world-class customer experience
- Demonstrated track record managing all aspects of a successful
software or technology product or platform throughout its
lifecycle, including product strategy development, customer
insights/needs, and requirements definition
- Data-driven analytical skills, extensive experience with
data/reporting tools
- Able to operate and thrive with partial information and
ambiguity and have a track record of building successful teams
- Self-starter with the ability to define goals and strategies
with minimal management oversightEducation:Bachelor's/University
degreeMaster's degree preferredJob Family Group:TechnologyJob
Family:Digital Tech Product ManagementTime Type:Full timePrimary
Location:Irving Texas United StatesPrimary Location Full Time
Salary Range:$169,600.00 - $254,400.00In addition to salary, Citi's
offerings may also include, for eligible employees, discretionary
and formulaic incentive and retention awards. Citi offers
competitive employee benefits, including: medical, dental & vision
coverage; 401(k); life, accident, and disability insurance; and
wellness programs. Citi also offers paid time off packages,
including planned time off (vacation), unplanned time off (sick
leave), and paid holidays. For additional information regarding
Citi employee benefits, please visit citibenefits.com. Available
offerings may vary by jurisdiction, job level, and date of
hire.Anticipated Posting Close Date:Oct 31, 2024Citi is an equal
opportunity and affirmative action employer.Qualified applicants
will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries (Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi
(https://www.citigroup.com/citi/accessibility/application-accessibility.htm)
.View the EEO is the Law
(https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
poster. View the EEO is the Law Supplement
(https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)
.View the EEO Policy Statement
(http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .View
the Pay Transparency Posting
(https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)Citi
is an equal opportunity and affirmative action
employer.Minority/Female/Veteran/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: Citigroup Inc, Carrollton , DIGITAL TECHNOLOGY PRODUCT MANAGEMENT GROUP MANAGER, Executive , Irving, Texas
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