Product Manager - Payments - Vice President

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: November 20, 2024

Job Description:

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Chase Payment Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Small & Medium-Sized Business Organization (SMB Payments) is part of the global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity, and innovation.
Job Responsibilities

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• Develops a product strategy and product vision that delivers value to customers demonstrating flexibility and adaptability across diverse tasks and projects.
  
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap, with a focus on digital boarding capabilities.
  
• Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
  
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
  
• Builds the framework and tracks the product's key success metrics such as profitability, feature and functionality, risk posture, and reliability.
  
• Provides subject matter expertise with respect to the content/use of data in the product and associated business area while understanding end-to-end business needs and building real-time solutions.
  
• Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams.
  
• Uses data-driven insights to optimize the product experience & workflows.
  
  Required Qualifications, Capabilities, and Skills
  
  • 
    
  • 5+ years of experience or equivalent expertise in product management or a relevant domain area.
    
  • Advanced knowledge of the product development life cycle, design, and data analytics.
    
  • Proven track record of successfully managing projects with high levels of ambiguity, demonstrating the ability to adapt and pivot as needed.
    
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
    
  • Strong verbal/presentation and written communication skills.
    
  • Ability to synthesize ambiguous customer needs into clear product requirements.
    
  • Technical depth to understand the internal and external system dependencies.
    
  • Strong interpersonal skills, driving accountability by influencing, encouraging, and motivating; effective at working in a matrix.
    
  • Excellent organizational and problem-solving skills, with a demonstrated process orientation, even in changing or ambiguous situations.
    
    Preferred Qualifications, Capabilities, and Skills
    
    • 
      
    • Demonstrated prior experience working in a highly matrixed, complex organization.
      
    • Understanding of the Payments landscape.
      
    • Led and executed successful system and/or data migration projects, ensuring seamless transition and minimal disruption to business operations by utilizing industry best practices and driving overall product management.
      
    • Previous experience and proven success with tech innovation and digital transformation initiatives.
      
    • Strong leadership skills, with hands-on experience managing cross-functional teams in a range of projects.
      
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Keywords: JPMorgan Chase & Co., Carrollton , Product Manager - Payments - Vice President, Executive , Plano, Texas