Program Director Nonclinical Service Line - Supply Utilization
Company: Christus Health
Location: Irving
Posted on: October 11, 2024
Job Description:
Description
Summary:
This Job is responsible for managing the day-to-day operations of
the Family Road Program including staff schedules, class schedules,
development of community contacts, coordination of the volunteer
program, and tracking/monitoring of financial performance, volume,
and outcome measures. The Program Manager will be part of the
Center's Management Team comprised of the Center's Director,
Medical Director, Nursing Manager, and Office Manager. The Program
Manager will work with Management Team to ensure consistent and
unifying efforts to maximize resource utility in serving the
community.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies:
Leader of Self, Leader of Others, or Leader of Leaders.
- Participate in planning the information system vision and
strategy of the organization.
- Develop and manage detailed budgets, tracking all capital and
operational expenditures and regularly reporting the budgetary
status of all assigned project budgets including hardware,
software, and support components.
- Responsible for ensuring all core IT Service Management
functions and processes are followed and performance indicators are
on track as it relates to Incident, Problem, Request, and Knowledge
management.
- Provides oversight to these processes by creating
multi-disciplinary product teams of highly professional individuals
to provide both technical and application support for assigned
clinical systems used within CHRISTUS Health.
- Define boundaries, set priorities, plan, and manage multiple
projects.
- Develop detailed project schedules for all assigned projects,
mapping dates and resources to tasks.
- Monitor progress and resolve approved deviations from the
plan.
- Demonstrate a solutions-oriented approach in delivering support
services by understanding the services offered within CHRISTUS
Health organization.
- Manage resource forecasting for business and financial
resources determining gaps in resources, skills, or training and
developing strategies to fill those gaps and positions.
- Plan, prioritize, manage, and schedule projects, service
requests, and routine assignments.
- Assign technical, supervisory, administrative, and financial
resources to meet approved corporate and regional schedules and
goals.
- Develop and implement effective written mechanisms to document
and report on all plans, priorities, schedules, and the current
status of all projects and assignments.
- Assist with the development, implementation, communication, and
promotion of strategic and tactical plans.
- Recruit, train, motivate, evaluate, and retain a staff of
highly skilled information systems professionals.
- Terminate staff as required.
- Provide ongoing leadership and motivation to ensure that the
staff is focused committed and capable of producing the expected
results.
- Create and maintain a teamwork environment conducive to
productive output, successful staff advancement, and a rewarding
work experience.
- Establish and enforce department policies, procedures, and
standards.
- Interface with and support staff in all areas and at all levels
in the definition of requirements, selection, design, development,
implementation, and support of information systems.
- Provide technical oversight of system architectural development
and technical guidance on problem definition and
resolution.
- Provide effective oral and written communications to staff to
facilitate understanding, ownership, and accomplishment of project
goals and objectives.
- Demonstrate strong interpersonal skills, possess good
negotiating skills, and promote teamwork among subordinates;
monitor Associate feedback to ensure the effectiveness of
communication and understanding of organizational direction and
expectations.
- Develop and implement standards and procedures for technical
problem-solving tools and communication techniques.
- Maintain follow-up process for system deficiencies and end-user
trouble reports.
- Analyze and recommend procedural standards and changes to
enhance user tasks and correct problem areas, as they become
known.
- Contact vendors regarding service issues to receive support
information or assistance.
- Contract Negotiations - Assist in the negotiation of contracts
for the acquisition of information systems, including software,
hardware, and support services, following established
processes.
- Establish and monitor department quality objectives,
milestones, and benchmarks.
- Develop and implement effective tools to measure performance
against these standards, and to document and regularly report on
all plans, priorities, schedules, budgets, staff assignments,
programs, and the current status of projects and routine
assignments.
- Teamwork - Maintain and demonstrate good teamwork on assigned
projects through actions and job performance.
- Customer Service - Lead in the development and administration
of an effective Customer Service Plan which includes provisions to
accept, record, prioritize, assign, track, resolve, and report on
customer service problems and issues.
- Lead in the establishment of departmental programs, which
promote and emphasize the commitment to exceptional customer
service standards.
- Ability to translate objectives and tasks into priority project
planning and manage multiple projects.
- Ability to understand and manipulate financial
analysis.
- Excellent communication and project management skills.
- Ability to work on assignments independently and
collaboratively in a team environment.
- Meeting deadlines in high-pressure environment.
- Ability to operate in a complex, dynamic environment.
- Other - Perform other duties and special projects as assigned
by the Director of Operational Support.
Job Requirements:
Education/Skills
- Bachelor's degree required.
Experience
- Minimum of 5 to 8 years of contract negotiating experience
either in a hospital setting, a healthcare company, working with a
healthcare IDN or GPO required
- Minimum of 3 years of experience managing [APPLICABLE
DISCIPLINE] strategic sourcing events and negotiation of
[APPLICABLE DISCIPLINE] agreements required
- Extensive experience negotiating and drafting favorable
contract terms and competitive pricing with top medical
device/product manufacturers and/or service providers
required
- Strong relationship building with key stakeholders and the
ability to articulate all aspects of projects preferred
- A proven track record of successfully managing and delivering
multiple, concurrent sourcing projects, activities, and tasks on
time, within scope, and within budget preferred
- Demonstrated a high level of project accountability and
ownership from inception through completion preferred
- Demonstrated ability to develop detailed work plans, including
project milestones, risk assessment/management plans, and project
timelines preferred
- Demonstrated ability to analyze and interpret product
specifications, quotes and cost estimates preferred
- Experience with formal solicitations, including bids and
requests for proposals preferred
- Excellent analytical, organizational, presentation, customer
service, collaboration, and written and verbal communication
skills, and the ability to prioritize work and pay attention to
detail preferred
- Demonstrated skill and ability in understanding stakeholders'
needs and meeting them within policy guidelines and in building
collaborative team relationships preferred
Work Type:
Full Time
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please contact us at (844) 257-6925.
Keywords: Christus Health, Carrollton , Program Director Nonclinical Service Line - Supply Utilization, Executive , Irving, Texas
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